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Frequently Asked Questions

How can I place a custom framing order?

You can visit us during normal business hours or fill out the contact form with your project details. After receiving your request, we’ll contact you to schedule a design consultation. Once your project is approved, we’ll begin working to bring your vision to life.

What is the estimated delivery time for custom orders?

Custom framing orders typically take about 4–6 weeks to complete, depending on our current workload. Projects are handled on a first-come, first-serve basis to ensure each piece receives the care and attention it deserves.

How do I care for my framed pieces?

To maintain your art and its framing, avoid hanging pieces in direct sunlight or areas with high humidity, such as bathrooms. Use a soft, dry cloth to gently dust the frame and glass, and avoid using cleaning products directly on the frame. If your piece includes glass, we recommend using a microfiber cloth with a non-ammonia-based cleaner applied to the cloth, not the glass, for best results.

Do you provide in-house framing services?

Yes, we are proud to offer in-house framing services. From consultation to completion, every step of the process is handled by our skilled team to ensure the highest quality.

Do you offer refunds or exchanges on custom orders?

We do not offer refunds or exchanges on custom orders, as each piece is uniquely created to your specifications. However, your satisfaction is important to us. If there’s anything about your order you’re not happy with, please let us know, and we’ll do our best to make it right.